Has anyone experienced any problems today accessing the DAS? Struggled to login all day, finally when I could login and on the home page, when trying to access Cohorts or Managing your apprentices would take ages for the page to load and when it did finally load it would be to an error page. I have not been able to complete any tasks on the system today.
As advised, cleared browser history and cache but to no avail! Made multiple attempts on 2 different operating systems, Window 7 and 10, and multiple browsers Firefox, Internet explorer 11, Chrome and Edge.
I am wondering if this is due to increased traffic due to this weeks deadline. had no problem accessing from any of these last week or the week before or has there been any system updates during the weekend!
Any ideas anyone?October 19, 2020 at 8:18 pm #470319
I’m having the same issues when I try to log in I get the message “Sorry, the service is unavailable”
Hoping it will be back up and running soon!
CraigOctober 20, 2020 at 7:05 am #470365
the “Apprentice Requests” section brings up the message “This site may contain content that could affect your online security”
The “Manage Your Apprentices” seems to be working for me.
It is a good game if you don’t weaken!!
ChrisOctober 20, 2020 at 7:19 am #470370
Well today has not started well, still cannot get onto the DAS! Reported it again, although not sure how the ‘aiming to provide an update in 5 working days’ is going to help!
Thank you Chris, I shall try not to weaken!
JoanneOctober 20, 2020 at 8:19 am #470379
I don’t think it is an increased traffic issue. I was still trying to add apprentices at midnight last night…….unless everyone else had the same idea?October 20, 2020 at 8:32 am #470386
Anyone getting any nearer with this? Couldn’t access DAS yesterday and can’t again this morning. Not very helpful with R14 looming!October 20, 2020 at 10:14 am #470445
I’ve just spoken to the support team and they confirm they are aware of an issue and the technical team are ‘working on it’ but don’t know when it will be fixed.
I started encountering problems last week (as have employers) and have already wasted hours.
October 20, 2020 at 11:19 am #470482
- This reply was modified 1 month ago by HollNiki.
Been having the same problem over the last week or so! Really NOT helpful with R14..October 20, 2020 at 11:21 am #470485
Caspar VerneyParticipantOctober 20, 2020 at 12:05 pm #470506
The longer they take to fix, the less time we have to solve our problems. Can’t get a straight answer.October 20, 2020 at 1:06 pm #470522
Is everyone else still experiencing this problem? I am at my wit’s end trying to get anything working past the initial DAS log in.
I am constantly greeted by HTTP ERROR 400 messages, multiple refreshes might get one step further and then when I click on anything else, I’m told “There has been an error. It has been logged and is being investigated!”
I’ve tried clearing the cache, deleting the browser history, trying 3 different internet browsers but nothing is working.
With R14 looming in 2 days and our 65+ non-levy employers unable to complete their accounts/not being able to add apprentice details, it is a truly sorry state of affairs.
Has there been any further developments? I’ve tried emailing the helpdesk too but obviously won’t get a response for the next 3-5 days which by then, it will be too late!!
MOctober 20, 2020 at 1:24 pm #470529SFA STAFF
Apprenticeship Service EngagementParticipant
We are aware of an issue whereby training providers are experiencing an error (This Page isn’t working, 400 Error) when attempting to access their Apprenticeship Service account. This may prevent users from carrying out various transactions on the AS account. Users may be able to resolve the issue by clearing your browser cache or trying an alternative internet browser, as we have been able to see a high volume of errors in Google Chrome. It may also help to access the apprenticeship service directly rather than following links supplied in any e-mails you receive. Please be assured we are working to resolve this as a matter of urgency. Thank you for your patience while this is being worked on.
If you would like to help us investigate the issue, please contact us quoting PRB0041377, call us on 0800 0150 600 (option 1 then option 2) or email us on firstname.lastname@example.org.
It would be useful if you can provide a sequence of screenshots illustrating the step by step journey you are taking to get to the error. Please include the URL for each step.
Can you also specify if you are trying to access the Provider Apprenticeship Service from a saved bookmark or an email (kindly provide URL) or whether it occurs when you are already logged in and trying to get into a specific section of the AS when the error occurs.October 20, 2020 at 1:31 pm #470534
I have already done this!!October 20, 2020 at 1:38 pm #470536
Hi Apprenticeship Service Engagement,
Thanks for your update.
Please note, this issue is affecting employers as well as training providers. So we can’t even talk them through how to add apprentices to a cohort request as a short-term fix.
Also – none of your suggestions work.
Best, PeterOctober 20, 2020 at 2:08 pm #470555
I have tried on Chrome, Edge, Safari and Firefox.The same issue remains. I have cleared history, cache etc. The same issue remains. I can generally log in but when I try to move to other pages I either get an error message or just a white screen. It is inconsistent. Sometimes I get further than others, but never far enough to actually complete anything
I also have employers who are very frustrated and reporting similar issues on their side.October 20, 2020 at 2:09 pm #470557
Same here – no attempts to circumnavigate this issue our end are working. Not only is R14 looming rapidly, but the end of October is not too far off and we have a large volume of employers unable to access DAS either to administer their October starts with us. It’s really not good enough. So much time is being wasted by our team at our busiest time of year, and employers are becoming increasingly frustrated.October 20, 2020 at 2:13 pm #470561
What needs to be answered here is exactly how the AS/ESFA propose to pay funding due blocked by the DAS for period 14 in the event this is not rectified.
This is two-fold. Providers not being paid for training and employers funds that should have been used ending up in HMRC’s coffersOctober 20, 2020 at 2:17 pm #470565
I am unable to fully complete my R14 submission without access to this. Do you think ESFA will move the date ?October 20, 2020 at 2:30 pm #470569
It would be a first!!!!October 20, 2020 at 2:33 pm #470575
Have you contacted your ESFA account manager? Might be worth flagging the issue to them, perhaps pressure could be passed up the chain. Another couple of days on the hard close would seem fair. We certainly can’t clear DLOCKs without the DAS!October 20, 2020 at 4:59 pm #470605
For what it is worth, please see: http://feconnect.education.gov.uk/forums/topic/r14-list-of-quick-fixes-for-common-data-errors/#post-470711October 21, 2020 at 9:18 am #470713
We seem to be back up and running today 🙂October 21, 2020 at 9:20 am #470715SFA STAFF
Apprenticeship Service EngagementParticipant
Thank you for contacting the Apprenticeship Service in reference to an issue when trying access your Apprenticeship Service account. We have made some changes in the service and we can confirm this is now resolved. Please can you reattempt to access your account as we are confident this should be successful. If you continue to experience problems please do not hesitate to contact us, quoting PRB0041377.October 21, 2020 at 9:32 am #470725
I still have the same error coming up:
Sorry, the service is unavailable
Try again later.
If you need help with the apprenticeship service, you can contact apprenticeship service support.
The last part of the puzzle to sort for R14 and hurdles from ESFA once again 🙁October 21, 2020 at 9:47 am #470747
It is back working here. Seems to only affect some providers/employers?October 21, 2020 at 10:14 am #470794
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