Apprenticeship helpline? What apprenticeship helpline?

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Home Forums Data issues Apprenticeship helpline? What apprenticeship helpline?

This topic contains 9 replies, has 5 voices, and was last updated by  Cris Hale 3 years, 10 months ago.

Viewing 10 posts - 1 through 10 (of 10 total)
  • Author
    Posts

  • Cris Hale
    Spectator

    Hi all,

    Several places refer to the ‘apprenticeship helpline’ and associated website in reference to dispute resolution. I can’t find details of an apprenticeship helpline or a website.
    Any ideas?

    Cris

     
    #158109

    M1
    Spectator

    Hi Chris

    There seems to be no helpline as stated but I used:
    National Apprenticeship Help Desk:
    Email – nationalhelpdesk@apprenticeships.gov.uk
    Telephone: 0800 015 0400

    HTH

    Mark

     
    #158111

    Martin West
    Spectator

    Same on GOVUK
    Apprenticeship helpline
    nationalhelpdesk@apprenticeships.gov.uk
    Telephone: 0800 015 0400
    8am to 10pm, 7 days a week

     
    #158115

    Cris Hale
    Spectator

    Great, thanks Martin.

     
    #158136

    Cris Hale
    Spectator

    Oh, but it specifically says you need to include the website – are we just going to argue that point with them if it comes up at audit?

    Cris

     
    #158138

    Caspar Verney
    Spectator

    Would http://www.apprenticeships.gov.uk be appropriate? If the website doesn’t respond, is that your fault?

    Tongue-in-check,
    Caspar

     
    #158246

    Steve Bowler
    Spectator

    Morning,

    Just wondered if anybody has got anywhere with this and what website people have decided to use in their paperwork?

    The closest thing I can find is https://www.gov.uk/apprenticeships-guide/overview which has the contact details mentioned above, but I wouldn’t see it as being the website for the National Apprenticeship Helpline?

    🙁

     
    #169188

    Cris Hale
    Spectator

    Hi Steve,

    We only have the address of the complaints page on the .gov.uk website at the moment. I imagine we’ll update that if they ever make it clear what they want, but it’ll do for now.

    Cris

     
    #169493

    Steve Bowler
    Spectator

    Thanks for getting back to me Cris, I sent an email to the National Helpdesk
    and they told me to use this:

    http://www.gov.uk/topic/further-education-skills/apprenticeships

    Steve

     
    #169511

    Cris Hale
    Spectator

    Ha! It’s got information for pretty much everybody except existing apprentices. How very inconsiderate of them.

    Thanks for sharing, anyway.

    Cris

     
    #169540
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