At the start of May 2020, we introduced an additional “Completed” status to help you to manage your apprentice records on the apprenticeship service. You can view and filter the status of all your apprentice records within the Manage your Apprentices section of your account.
Each apprentice record will have one of the following statuses:
•Waiting to start
Apprentices who are waiting to start their apprenticeship training.
Apprentices who are currently undertaking their apprenticeship.
The employer has applied a temporary pause to an apprentice record
The employer has applied a permanent stop to an apprentice record
The training provider has returned the Individualised Learner Record (ILR) as completed confirming that the apprentice finished their apprenticeship training and assessment.
Once an apprentice record updates to “Completed”, a completion payment month is displayed on the record. This shows the month that the 20% completion payment to the provider was processed.
The completion payment month may differ from date the apprentice finished their apprenticeship.
Historical apprentice records, where the training and assessment had previously been completed, have also been updated.
Do not stop an apprentice record that has completed.
If you have any queries, then please contact the National Apprenticeship Service on 08000 150 600May 26, 2020 at 9:48 am #446423
Laura, has the problem of progressing learners been fixed?
Last month providers were complaining that learners moving from L2 to L3, where their start date was in the same month as the Completed date, were DLOCKing as overlapping, even though the specific dates (eg End 9/4/20 and Start 16/4/20) weren’t overlapping…May 26, 2020 at 1:33 pm #446490SFA STAFF
Thank you for your question. I have asked a colleague to look into this and will update you with their response once it comes through.
LauraMay 26, 2020 at 5:01 pm #446510SFA STAFF
Sorry that this taking so long – I will follow up again today.
LauraJune 11, 2020 at 1:55 pm #448028
Haven’t *heard* of any issues on R10, but that doesn’t necessarily mean it’s fixed 😉 Particularly in The Current Situation where perhaps there are fewer progressions than usual…June 11, 2020 at 2:02 pm #448032
We’re having this issue, any updates would be appreciated.June 22, 2020 at 11:17 am #448663
I seem to be getting ILR mismatch errors on the AS service. Have raised a ticket with themJune 23, 2020 at 1:24 pm #448803SFA STAFF
Hope you’re well.
Laura is on AL this week, I have been chasing the relevant contact in regards to your query.
Please bear with us, sorry it has taken a while.
AnamiJune 24, 2020 at 12:39 pm #448885
Hi – Can you please advise how you complete a learner on DAS as a Training Provider, or does the Employer have to do it?
DonnaJune 25, 2020 at 1:21 pm #449055
Pretty sure it updates after you’ve submitted an ILR, so you don’t have to do anything else, it’ll just sort itself out.June 25, 2020 at 2:09 pm #449067SFA STAFF
Thank you for your patience. Please bear me with a little while longer – a response is forthcoming.
LauraJuly 15, 2020 at 9:40 am #452802
Is this still happening then?August 6, 2020 at 1:54 pm #456758SFA STAFF
Apologies for the delay. I have received this response from the Apprenticeship Service:
We are aware of an issue whereby once a record is marked as completed, it cannot be edited in any way. Therefore if an employer is attempting to add or approve a new record and the start date is after the planned end date of the previous record and the previous record is now marked as completed then the customer gets an overlapping training dates error and as they are unable to edit the planned end date of the previous record they are effectively stuck. We are working to resolve this as a matter of priority and are aiming to provide a resolution before R14. Thank you for your understanding in the interim.August 6, 2020 at 4:58 pm #456792
I have some learners who are marked as Live, some of which withdrew. How do I get these changed?September 16, 2020 at 3:11 pm #464050
Is there a further update ?
With the R14 now creeping up quickly – we have quite a number of these and once the issue is resolved we need to send to the employer and ensure they are approved before the hard close.
What will happen with the income if this does not happen – will we be able to claim it retrospectively through the EAS ?
Elisa.September 17, 2020 at 3:57 pm #464228
Caspar VerneyParticipantSeptember 22, 2020 at 3:50 pm #464961
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