Data Returns – time to process

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This topic contains 10 replies, has 10 voices, and was last updated by  Anonymous 5 years, 8 months ago.

Viewing 11 posts - 1 through 11 (of 11 total)
  • Author
    Posts

  • Prestridge
    Participant

    Does anyone have any experience of how long the processing is taking on The Hub at the moment. I managed to submit a file at 11.15am and it is still thinking about it. Do I need to worry or just leave it for longer? Given I was unable to upload at all yesterday I feel I need to get one securely uploaded today.

    Thanks.

     
    #11898

    Anonymous

    I uploaded at 11.16 so let me know when yours is done 🙂 I have known it to take a day and a half before. I guess with the Christmas break everyone is uploading at the same time

     
    #11899

    lapsed_user
    Participant

    I submitted two hours ago and it is still going through. I also submitted at 7.30 this morning and it went straight through so worth trying out of office hours if you can.

     
    #11901

    Anonymous

    It was broken last night, mended this morning and then broke again lunchtime. I rang the Service desk at 13.15 (I uploaded at 12.12 and it’s still submitting), and they confirmed that it had gone down again and I should leave it an hour before I ring back to see if there was any indication of when it might be mended (again).

     
    #11903

    qrczakjl2309
    Participant

    I submitted at 11:30, received an email with confirmation and now it is showing as submitted and being processed, but considering someone mentioned HUB broke again, I’m wondering if there is any point waiting in case the file is lost?
    Any new info would be appreciated. Thanks

     
    #11906

    trainingprovider
    Participant

    I submitted out of hours and it took 11 minutes. I submitted again mid-morning today and am still waiting. I am definitely going to have to consider the night shift!

     
    #11907

    Chris, SFA
    Participant

    Good afternoon

    I’ve just been advised that we have a small log jam in the system of around 100 files submitted between 11.10 and 13.00 today.

    We will start to resubmit these files so please don’t be surprised if you see Trevor Watson’s name (or any other of our colleagues’ names) against a report.

    If you are able to re-time and resubmit your files, this will speed up the process.

    Many thanks

    Chris

     
    #11908

    sampage
    Participant

    I did this morning whilst consuming my porridge! 0715 took just a few minutes.

     
    #11909

    qrczakjl2309
    Participant

    I did as advised by Chris – resubmitted a new file and it was back within 10 min.
    Thanks

     
    #11910

    Caspar Verney
    Participant

    Hi Chris,

    When the Hub be able to cope with a small log-jam of 100 files without causing this hiatus?

    Surely 100 submissions is not out of the ordinary?

    What specification is the system supposed to be able to handle?

    Many thanks,
    Caspar

     
    #11912

    Anonymous

    Hi everyone

    Following Chris’s earlier email, I have now completed reloading all files that failed in the window 11:10 – 13:02.

    Many have completed processing and the remainder will be allowed to process before the nightly reference data jobs are started. Please check your reports tonight/tomorrow.

    Trevor

     
    #11914
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