We have 4 apprentices who started in academic year 18/19 with one entry recorded as TNP1 for total training costs inc EPA. This has since been amended and reduced with the difference being added to TNP2 (upon agreed EPA details and costs). The total of the two still matches the initial agreed costs but have been just been split.
This was checked by the Service Desk when initially input and advised as ok.
If you could help us we would be very very grateful. We are a new provider who sadly were too honest when our EPA reduced their charges in June last year. We made the changes as per the funding rules and got a dlock 9 then made the changes as advise by the ESFA and got Dlock 7s and have since been given countless work rounds that don’t work so now we only apply whatever they say to 1 learner ( we have 5 with these errors) Ours has been going on for months and months, we have been escalated to the mystical tier 2 ( that we cant actually talk to) many times and nothing ever gets resolved although all say we have done nothing wrong and we can do no more it is their system that is not working. Suddenly 1 got cleared last month but weirdly this was a learner we had done nothing to. We have wasted soo many hours on these 5 learners now and not been paid for them since July 19!!