Error change requests reset

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  • andrewm
    Participant

    We were attempting to resolve some ILR data mismatches last night just before a final upload. We requested the employer change the details on their AS account. Some managed to and some didn’t.

    This morning, we logged into the system to find that any changes which hadn’t yet been approved by the employer had been reset, as if we hadn’t requested the changes at all.

    Has anyone else experienced that? Is it normal? Did we somehow reset the requests by uploading?

    Thanks,

     
    #409345
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