ESFA Remittance

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This topic contains 11 replies, has 6 voices, and was last updated by  Susan Bush 1 week, 2 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts

  • lorrainebunyard
    Participant

    Hi

    Has anyone just received only one remittance this morning|?
    We normally receive both together but we have only received the one for the incentive payments this morning?

     
    #368793

    Keith Swain
    Participant

    Yes, we have only received our additional payments remittance…Worrying

     
    #368795

    lorrainebunyard
    Participant

    Oh well that makes me feel a little better. If it was just me I would be more worried. I have been using the Beta version of the new HUB but also using the original in case the data gets lost! Hopefully its happened to everyone and we will get another today. However I am going to call the service desk to check.

     
    #368799

    Keith Swain
    Participant

    Do you have a number for the Helpdesk?

     
    #368801

    lorrainebunyard
    Participant

    Service desk contact information
    Email: SDE.servicedesk@education.gov.uk

    Telephone: 0370 2670001

     
    #368805

    Keith Swain
    Participant

    Brilliant, thank you so much…

     
    #368809

    donna1805
    Participant

    Yes – I have only received the incentives payment too..

    Donna

     
    #368811

    Katherine
    Participant

    Has anyone received their remittance yet or managed to get through to ESFA to ask why there is a delay…..tried and cannot get through.

     
    #368860

    lorrainebunyard
    Participant

    I have just spoken to the service desk. They have had a number of calls and have said that it’s happened all over and they are looking into it and will email me oncve its sorted. So its seems to be a national issue.
    Hope that helps and if I hear anything else I will post it on here.

     
    #368872

    sarahm
    Participant

    I have not received any remittance at all as yet
    They do tend to come fairly late each month, but since the payment is supposed to be tomorrow I am getting worried now as it is usually here at least the day before if not sooner

     
    #368874

    donna1805
    Participant

    Hi – Have just received ours, hopefully everyone else will too.

     
    #368930
    SFA STAFF

    Susan Bush
    Keymaster

    Remittance advice

    We are currently aware of issues relating to training providers not receiving remittance advice for their April earnings.

    This issue is currently under investigation and we will provide an update once the issue has been resolved.

     
    #368984
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