I am receiving Rule 20 and 21 errors for ALL of our apprentices and I am at a loss how get rid of them. Rule 20 covers overlapping competency aims. We do start functional skills at the same time but this has not been a problem in the past.
Rule 21 – if learners have the same learning aim reference recorded more than once. We have sampled our apprentices with more than one POT and all learning aims have been closed before starting the second POT.
We use Maytas if that is any help. We have also asked the Service Desk but they have only quoted the definition for Rules 20 and 21.
There are 2 possible reasons I can think of for this. Firstly, on Maytas if certain changes are made to the ILR it will ask you when you want the changes to be made from. If you do not select the start date it will then create a second version of the POT which causes all data to be duplicated. You can check this by clicking on the dropdown next to ‘version’ on the actions screen (underneath POT). If there are two versions you will need to delete the record and re-input I’m afraid
The second possibility is to check that all learning aims on the second POT need to start at least the day after the first POT was closed.
It sounds like Tribal would be a good place to ask for help.
However you can have a look yourself at your ILR XML file by opening it in something like Notepad and then looking at what is in there for one single learner to see if you can see anything duplicated. This suggestion requires a degree of familiarity with the XML file structure, but it is what I would do.