I have eventually managed to download the new FIS. I hadnt bothered as using the new HUB has sufficed recently but now my manager is asking for R14 reports for 19/20 and as the new HUB dosent offer this I need the FIS.
I have tried to run a file and have gotten and error that just says
Sorry, there’s a problem
Close this window adn re-open the software. If you contuinue to have problems, conatct he ESF Service Desk for help and support.
Has anyone else had this and if so what solved it?
I an loathed to contact the help desk as they take an age to respond.
Any help would be appreciated.
I take it you mean you want to put through all learners for the whole academic year to see learner numbers and funding?
If you open up the folder where you saved the FIS program and open the Logs folder, you will see a selection of CSV files (one for each date). Open up the one for today’s date and look near the bottom where any rows has the word ERROR in the second column along (level).
This line details the problem the FIS software has encountered. Have a look at that and it maybe a schema error, or a SQL settings error.