FIS Storage Settings Loop.

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Home Forums Data issues FIS Storage Settings Loop.

This topic contains 8 replies, has 6 voices, and was last updated by  Stuart Mitchell 5 years, 11 months ago.

Viewing 9 posts - 1 through 9 (of 9 total)
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  • Sweeney47

    Hi All,

    Yet again I’m having problems with FIS – when I try to open it it keeps asking for the storage settings (which have never been changed from the default). This happened to me a few months ago and I ended up scrapping it and reinstalling from scratch, given it has to download last year’s data as well as this year’s it can be a long process.

    Does anyone know a way of fixing this without having to reinstall?



    Stuart Mitchell

    This happens to me occasionally because the SQL Server service has not started.

    Open up Control Panel and go to Administrative Tools –> Services. Look for the service called “SQL Server (SQLEXPRESS)”. If it is not showing “Started” in the Status column, right click on the service name and click on Start. Give it a few seconds to start then try opening FIS again.


    Martin West

    Stuart got there first but for info,
    The named Instance (SQLExpress) as default should match the name of your server which you can check using Control Panel – Administrative Tools – System Information then select Software Environment, Services and check the display name which should match ’SQL Server (SQLEXPRESS)’ if the bit between the brackets is different change your named instance in FIS to it.
    If you cannot find SQL Server than you have an issue and will need to reinstall.


    Matt Selfe

    That’s really helpful. Something that’s been intermittently driving me up the wall as well for a couple of months now! Thank you!




    I have had this problem a couple of times and if the above doesn’t work (I tried this route and did wasn’t successful for me) I have found that a complete removal of FIS and all it’s components (option when you uninstall) and then re-install sorts out all the issues nicely.


    Caspar Verney

    Forgive me, but uninstalling and re-installing is a workaround. The software should not be so flakey (unless the user is digging in the back causing it to break).

    The solution about checking that SQL server is running is clever, but why would it stop if the user has done nothing? Should not FIS include a routine to check and start this itself, if required?


    Martin West

    Hi Caspar,
    This issue is not an issue in FIS but an issue caused by the setup of the computer on which FIS is installed and this has normally found to be due to the version of SQL server used or where the installation is different to that specified.



    Thanks for the information Stuart, FIS is working now, albeit the update won’t work due to another error “An internet based service used by the application is currently unavailable or reporting a problem”… Presumably an error caused by a similar problem with a service?

    Error Code: 0014.


    Stuart Mitchell

    Yes, I was getting the internet-based service error earlier, it’s very common and can be ignored.

    I recommend not trying to open FIS until a couple of minutes after boot up to give the SQL Server service maximum chance of starting by itself. But it’s still not 100% reliable. To be honest this is presumably Microsoft’s fault, though as Caspar says, if FIS were written better than it would do these checks itself.

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