To help other Hub users, I share the following:
Given the confusion amongst end users (see http://feconnect.education.gov.uk/forums/topic/hub-user-account-actions/ for
just one example), would it be possible, please, for the two Hub login pages (https://hub.imservices.org.uk/Pages/default.aspx and https://secure.imservices.org.uk/homepage and https://des.imservices.org.uk/Pages/default.aspx) to have hyperlinks between eachother so that users can easily see how to resolve the problems that they are experiencing?
I will do my best to cover your points in turn.
We have added a link from the HUB to the Security Administration site in the useful links section which will hopefully aid the user community in navigation.
Adding the link from the Security Administration site back to the HUB is slightly more complicated from an architectural standpoint, but we are looking to deliver this at the earliest opportunity to help with overall navigation in that direction.
https://des.imservices.org.uk/Pages/default.aspx is the direct application link for Data Returns.
Anyone using this link directly will have a slightly different user journey to those using the https://hub.imservices.org.uk.
The concept of HUB was that all users would go to https://hub.imservies.org.uk as a starting point so that the homepage would be viewed and any useful links or information on this page could be consumed. A user would then sign in and have the Data Returns tab (and any other services they might have access to) displayed. When a user clicks the data returns tab at this point they have reached https://des.imservices.org.uk/Pages/default.aspx the correct way.
Any user having saved this link directly will not see the HUB homepage but they will instantly be asked to sign in with their details. Once authenticated the user will route directly to Data Returns, thus missing out on the homepage data all together.
Its also worth noting that in the unlikely event of us needing to modify or change our staging URLs that house data returns the HUB would be automatically updated to route our usres correctly. Any user who had saved the direct url of https://des.imservices.org.uk/Pages/default.aspx would now be getting an error or at minimum no longer seeing their data returns.
From a technology standpoint we cannot stop users saving this link if they chose to do so, but we do not recommend it. We would prefer all users to access over https://hub.imservices.org.uk so the homepage and any further applications that become available can be seen.February 10, 2014 at 12:29 pm #5236
Oh dear. Does anyone else need a headache tablet and a lie down after reading all of this…. All we want is to be able to log on to a system once.February 10, 2014 at 1:02 pm #5240
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