We have three lines appearing on our remittance advice this month all nefative. Oddly they don’t have a contract number (the field on the remittance advice is blank). They appeared as a positive amount in October and we thought it was payment for over delivery in 17/18. However now it appears as a negative in December and we’re a bit confused.
I spoke to the data service who weren’t able to explain it, saying it was a template payment that stood out of our contracted payments and suggested taking it up with our Provider Manager who I’ve contacted. However, we had a different provider manager in September when the initial payments were made so she’s not in a good position to answer the query but is hoping to get to the bottom of it soon.
Does anyone have any experience in reconciling mystery payments. The descriptions are
16 to 18 Apprenticeships – N n C 20CM
19+ Apps Non-FCS
19+ NonLevy template