R04 Submit Learner Data

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This topic contains 6 replies, has 5 voices, and was last updated by  Ceri Fishlock 2 months, 2 weeks ago.

Viewing 7 posts - 1 through 7 (of 7 total)
  • Author
    Posts

  • Ceri Fishlock
    Participant

    Is anyone else having an issue with submit learner data yesterday and today?

    We keep getting a message saying:

    Sorry, there’s a problem with the service
    Try again later.
    You will need to upload your data again.

    When we try and upload the data again it then says you’ve already uploaded that file.

    The ESFA helpdesk seem to think there isn’t a problem and its just because its busy!!!

    I’m beginning to panic!!

     
    #414740

    chrisrobs
    Participant

    Are you using the submit learner data link Ceri?

     
    #414789

    TerryFord
    Participant

    Ceri same with me it is just hanging saying “Your files uploading”

    Terry

     
    #414795

    TerryFord
    Participant

    It has finally gone through.

    Terry

     
    #414797

    jessicar
    Participant

    Its slow, but no where near as slow as R14 – maybe 30 mins?

    Taking a while to upload the file in the first place, but when you submit it afetr seeing the rule violations, seems to go through pretty quick.

     
    #414818

    Slippy
    Participant

    Hi

    Will reports show in the Hub? Or is it just through the confirmation of submission email link?

    Thanks,

    Slippy

     
    #414940

    Ceri Fishlock
    Participant

    Thanks all.

    I was using Submit Learner Data but the problem was within my data itself. The message:

    Sorry, there’s a problem with the service
    Try again later.
    You will need to upload your data again.

    I found misleading as it lead me to believe the problem was with the system and not my data.

    Thankfully all sorted before the deadline though, phew!!!

     
    #414977
Viewing 7 posts - 1 through 7 (of 7 total)

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