Slow upload

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This topic contains 11 replies, has 8 voices, and was last updated by  maria 1 week, 4 days ago.

Viewing 12 posts - 1 through 12 (of 12 total)
  • Author
    Posts

  • Prestridge
    Participant

    Is anyone having problems again uploading?

     
    #408881

    maria
    Participant

    Yes keeps timing out. When I log back in the submission isn’t showing but if I try to upload again it says I have already submitted?

     
    #408887

    joannab
    Participant

    Hi Maria,

    You’ll need to submit a new file. If one gets stuck like this it won’t ever process (at least mine haven’t when this has happened previously).

    Jo

     
    #408987

    Ewan Freeman
    Participant

    Hi Maria,

    So far this teaching year we’ve only been able to make one successful submission (R01) and the issues you’re facing sound familiar. I raised a ticket and had some useful support from the helpdesk; may be worth you doing the same if you haven’t already?

    I think it’s an issue for a number of providers and is being looked at but there is a work around the helpdesk can advise you of if necessary: this is what we’re having to do until resolved.
    Thanks

     
    #409011

    Richard Francis
    Participant

    It worked fine for me yesterday but not today. I’ve called the servicedesk and they said that there’s a team working on it now.

     
    #409032

    Richard Francis
    Participant

    Having just typed that my file has gone through.

    Might be worth trying again now if you’ve had problems today.

     
    #409036

    Tricia Chapman
    Participant

    Hi I have had to reload a new file as I was stuck loading for 30 mins so though it had timed out but my second file is still loading now too – hopefully it will accept soon.

     
    #409040

    EricaP
    Participant

    same ..! have informed helpdesk but no reply as yet

     
    #409043

    Richard Francis
    Participant

    Servicedesk say it’s all resolved. This is the email I just received:

    Further to your query;

    There was an issue in submitting files for a brief time but the problem has now been resolved.

    Regards

     
    #409058

    Lisa
    Participant

    Hi

    Has anyones stuck files processed yet?

    Many thanks

    Lisa

     
    #409065

    Tricia Chapman
    Participant

    Hi Lisa, I have had mine processed.

     
    #409068

    maria
    Participant

    I finally managed to get one successfully submitted last night at 5.30 & submitted a second updated file today at 13.30.

     
    #409138
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