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  • Access
    Participant

    Yes this is being raised with the service desk.

    At a time when starts are extra precious, we could really do with being able to be paid for these starts!

     
    in reply to: DAS Issues – Apprentice Requests #455341

    Access
    Participant

    We’re having all sorts of problems with it, too.

    We’re trying to get non-levy employers to sign up and either reserve funding or add permissions to us as a provider but they’ve reserved the funding and we can’t see it, and the permissions page is coming up with an error each time.

    It really doesn’t look good on us when these systems don’t work.

     
    in reply to: DAS Issues – Apprentice Requests #455331

    Access
    Participant

    Just another example of the ESFA systems not being fit for purpose.

    It’s incredibly embarrassing for us to successfully engage with a new customer and then have to report that we can’t actually advertise it on the Apprenticeships website, not to mention the effect delays like this have on our business.

     
    in reply to: Apprenticeship Vacancies Website – new employers #428745

    Access
    Participant

    Yes I’ve tried ringing them but it didn’t seem to make any difference to actually seeing any progress being made.

    I’ve just tried removing the Agreement ID from the second record but that doesn’t appear to have removed the Data Match error.

    What if this was later on in the year and they didn’t fix the error until after the close of R14?

     
    in reply to: Service Desk delays #426387

    Access
    Participant

    No sign of it here, either.

     
    in reply to: R14 Remittance #416134

    Access
    Participant

    So we’re being punished (short term, at least) for getting an apprentice through their practical period ahead of schedule. Great.

     
    in reply to: End Date/Achievement Dates #407728

    Access
    Participant

    I think I now have it sorted.

    However the apprentice’s end date that has been recorded is 16/10/2019, and her planned end date is 31/12/2019. I have the on programme payments showing for August and September, but not October. We’re expecting her to take EPA in January, so does that mean we won’t be getting the on programme payments for October, November and December until she has undertaken the EPA and the completion status is changed?

     
    in reply to: End Date/Achievement Dates #407720

    Access
    Participant

    Hi Martin

    Yes, the completion status remains as 1.

    Could you confirm whether the Outcome should be updated to 8, and the Actual End Date is to be entered on the Programme Aim (aim type 1), Main Component Aim (aim type 3), or both please? That’s the only thing I can think of that I feel like we could potentially be getting wrong, but I’ve tested different combinations to try and get it through, to no avail.

     
    in reply to: End Date/Achievement Dates #407706

    Access
    Participant

    Has anyone managed to code this correctly? I have followed the instructions from the Provider Support Manual in paragraphs 317 – 321, but now I am no longer getting any payments for those apprentices at all in this year.

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/823097/ProviderSupportManual_19_20_Version_1_PDF.pdf)

    The completion payment will be triggered, as always, once the Completion Status has been updated to Completed; I have no issues with that, but the combination of codes they seem to be asking for in the PSM when an apprentice enters gateway seems to completely remove the On Programme Earnings.

    Would be useful to know whether anybody else has had the same issues, or somewhere along the line I’m getting my combination of codes wrong.

     
    in reply to: End Date/Achievement Dates #407696

    Access
    Participant

    We’re currently in the middle of our financial audit for the year and I sometimes feel a bit silly when they’re asking me to show income declared against remittances, with how often there are discrepancies.

    I think I’ll just send them this thread and show them that we’re all in this together.

    I remember the days where I’d be able to satisfy that question really easily and quickly because everything matched and it was only the R14 reconciliation payment that I would have to explain. They were nice.

     
    in reply to: Remittance #406707

    Access
    Participant

    R01 and R13 are completely different submissions.

    R13 covers the changes that relate to the 18/19 contract year after the 31st July, and R01 deals with any information relating to the 19/20 contract year. The reconciliation for R13 will happen in a few months’ time.

    I’d say it’s highly unlikely you’ll get anything from them this month having not submitted an R01 return.

     
    in reply to: ILR Remittance Advice #399868

    Access
    Participant

    Oh sorry, I read the date/time on the post above yours which was the 17th!

    Does seem strange that you’ve had that neither payment nor remittance, hope you get it sorted.

     
    in reply to: ILR Remittance Advice #399678

    Access
    Participant

    Hi Sarah

    The 14th working day of September is today, the 19th. We received our remittance overnight Tuesday/Wednesday and have received payment today.

     
    in reply to: ILR Remittance Advice #399635

    Access
    Participant

    The next step would potentially be to explain the situation to your local MP, and ask them to lobby a change in policy at a higher level, because it is obvious this is now the response you’re going to get from the Service Desk.

    I hear they’re quiet this time of year…

    As Martin says though, make a decision on what you think is the best course of action, and whether you think you could argue that restarting the apprentice is the correct way to interpret the rules (as well as actually being the right thing to do for the benefit of the individual).

     
    in reply to: Restart without agreed break #396364

    Access
    Participant

    Assuming that the advice given by the service desk in a lot of these cases is correct, the question has to be why?

    Why would that rule be in place which is so very clearly going to disadvantage a number of learners? What is the mission of the ESFA and apprenticeships and how on earth does this rule help them to achieve this mission?

    When a provider like 3AAA gets their contract taken off them and they have thousands of apprentices who have less than a year to completion, do they in all seriousness want to completely abandon those learners?

     
    in reply to: Restart without agreed break #396280

    Access
    Participant

    Hi Mel

    No, I haven’t had a response regarding this. We’re largely doing this on accounts apprenticeships and at the moment the results are coming through fast enough for this not to be a real issue. My expectation though is that we would not able to progress the learner until the outcome code has been updated to achieved.

     
    in reply to: Standards & Achievements #391269

    Access
    Participant

    I think your problem is more to do with when the system was introduced than how long the records last for.

    I wouldn’t expect records to ever be deleted once they’re on there but qualifications of older learners are likely to be missing/have gaps.

     
    in reply to: Length of records on LRS #386452

    Access
    Participant

    Yes, the biggest deficit that we’re looking at is for starts before 1st May, which are of course on a different funding report to the procured learners. Most of the learners on this contract are now out of funding, but even those that are still in funding would go over our allocation on this line.

    We have already contacted the Agency and will be submitting a business case shortly.

     
    in reply to: Apprenticeship Carry-in for 2019 to 2020 #384793

    Access
    Participant

    Are any other providers’ allocations light?

    Looking at those who are still in learning and the available funding remaining, our contract is about 30% shy of where I would expect it to be, and this is across learners on the old funding system and non-levy, non-procured learners.

    You can see in the following document how they have calculated the funding (totally unsure why it is called “19+ allocations technical guidance for 2019 to 2020”), but it does refer to learners still in learning before 1st August 2019, which they don’t actually know for sure yet.

    https://assets.publishing.service.gov.uk/government/uploads/system/uploads/attachment_data/file/820759/19__allocations_technical_guidance_for_2019_to_2020.pdf

     
    in reply to: Apprenticeship Carry-in for 2019 to 2020 #384762

    Access
    Participant

    Does that suggest though that it isn’t updated until after R04?

     
    in reply to: Personal Learning Records Delays #381784

    Access
    Participant

    Hi Ruth

    As you say we had asked whether she had previously been on an apprenticeship and we were told that it was Customer Service – we asked her confirm this last week and she has now confirmed “oh yes, I did change to Administration”. This is frustrating, and it’s not too easy to see how lessons can be learned but I’m sure this is going to be a pretty unique situation for us.

    Now to try and explain the situation to her employer…

     
    in reply to: Personal Learning Records Delays #381730

    Access
    Participant

    Hi Ruth

    Well if nothing else I’ve learned something new today – I never knew that you could create a report from the PLR which shows you who the training providers have been for different qualifications. That should be useful in future.

    Because of the dates of the change of apprenticeship being the first and second days of the contract year, as well as the delay in this being report, my instinct tells me that the learner should have originally been enrolled onto the administration apprenticeship and the error was discovered after the hard close of the 17/18 contract year. This is how the former provider have tried to fix the error.

    The first apprenticeship wasn’t the same framework/pathway, which is why I have been querying this so hard. Only now that I have looked again have I seen these new lines within the PLR that are the same as the apprenticeship the learner is now on with us.

    The “Generic award – no awarding body” lets me know that it was an apprenticeship but I can also match the start/end dates with other qualifications on there to know what they were actually undertaking.

    I understand the process of not being able to claim the funding you want when a learner transfers from another provider (even if that isn’t fair in most cases – there’s a reason they’re leaving the other provider), but I can’t see how we can avoid this happening again without checking the PLR over and over again for each learner to see if there are any updates.

     
    in reply to: Personal Learning Records Delays #381143

    Access
    Participant

    Separate grades for ‘Apprenticeships’ were only introduced in 2016 I believe. Sounds like your full inspection was earlier. In this case you will need to answer ‘no’ to PR1 and complete the managers and leaders questions. You’ve also probably had a good grade at a short inspection since then but that doesn’t count. Stupid, I know!

    You can answer ‘yes’ to PR4 though.

     
    in reply to: RoAtP Query #376276

    Access
    Participant

    Separate grades for ‘Apprenticeships’ were only introduced in 2016 I believe. Sounds like your full inspection was earlier. In this case you will need to answer ‘no’ to PR1 and complete the managers and leaders questions. You’ve also probably had a good grade at a short inspection since then but that doesn’t count. Stupid, I know!

     
    in reply to: OFSTED Apprenticeship Grade #376272

    Access
    Participant

    It seems really strange to me that we have today received our remittance advices but these reports aren’t available yet.

    The payments are made based upon the information in those reports so they must be available somewhere.

     
    in reply to: Apprenticeship Period End Reports Delivery Date #375304
Viewing 25 posts - 1 through 25 (of 61 total)