Forum Replies Created
Thank you for input. There are some interesting points you have raised there and we will certainly take them in to consideration when rewriting the validation errors going forward. We are reviewing both the rule names and descriptions as part of this new piece of work.
I have responded to your email in regards to the research taking place week where we can discuss these issues in more detail.
User Researcher | Education, Skills and Funding AgencyMarch 16, 2020 at 9:01 am in reply to: Help the ESFA improve validation rules and error messages #434188
Thanks so much, Andrew, too! This is very helpful info.
Thanks so much for the feedback, Martin, very useful info.
Thanks so much for the prompt reply, Martin, and for clarifying.
PoppyJune 12, 2019 at 11:34 am in reply to: Completion payments for Standards for Employer Provider #375170
I would challenge the auditors strongly and probably refuse to accept this judgement. Surely the “last working day of the academic year” varies from student to student and course to course?
The Apps Indicative Earnings Report (produced when a provider submits an ILR file to the Hub) contains earnings information for each apprentice.
Please contact the Service Desk to log this query as they will need more details to be able to help you.
The funding reports which were due to be published yesterday have now been issued on the Hub.
If you have any queries or issues, then you should raise them through the service desk on 0370 267 0001 or at SDE.email@example.com.
This is a new field to be used from August 2018. We plan to update the apprenticeship service before this information is used to make it available to users of the service. We will provide more information about these changes through our usual communication channels. You may want to follow us on Twitter @esfadigital where we provide regular updates about the service and upcoming developments.
I have passed you comment onto the relevant team and have asked for further updates.
As testing is currently still in progress they are not in a position to provide me with more information at this time.
Once testing has been completed, the known issues document on gov.uk will be updated and I will update this thread when I am provided with more information.
The updates we have been posting each morning and evening are posted on the Hub in the first instance, and then copied on to the relevant threads in FE Connect. So for example, if an update is promised at 3pm, it should be on the Hub for 3pm but it may take a little longer to appear on FE Connect. For the most up-to-date information, please refer to the Hub, but we will always endeavour to update FE Connect in addition.
- This reply was modified 2 years, 7 months ago by lapsed_user.
We are currently in the final testing stage of an updated report for R08 that will fix the issue of duplicate rows and also fix many of the known outstanding issues we have been working behind the scenes to improve.
We are committed to releasing this new version of the report tomorrow.
We apologise for the inconvenience caused
I was originally editing the top message to ensure that the latest message was at the top of the thread.
I am expecting an update from the team at 3:30pm today and will update the thread shortly.
We are now testing a fix to the issue which was identified on the current version of the Apprenticeships Monthly Payments report. We will provide a further update this afternoon. In the meantime, you should not use your current Apprenticeships Monthly Payments Report and wait for us to confirm that we have resolved the issue before accessing a new updated report. Please accept our apologies for any inconvenience caused by this. If you have any further queries please contact the Service Desk on SDE.SERVICEDESK@education.gov.ukApril 13, 2018 at 12:16 pm in reply to: Period 7 apprenticeship functional skills overpayment #249367
We have noticed an issue with the Apprenticeships Monthly Payments Report and have now identified the cause of the issue and are currently working on a resolution to this.
The report is currently generating errors and we are advising all providers to not use their current report and wait until we have resolved the issue before accessing an updated report.
We will post an update on both the Hub and FE connect tomorrow morning. In the meantime, please keep an eye on the Hub and FE connect to get the latest update on the status of the resolution.
April 11, 2018 at 3:34 pm in reply to: Period 7 apprenticeship functional skills overpayment #248920
- This reply was modified 2 years, 7 months ago by lapsed_user.
I have always believed that one cannot charge an under 19 for anything (on pain of losing your E(S)FA funding). I think it is acceptable to invoice the employer of such a student and possibly a parent.
This question is best placed with the Service Centre – I am forwarding your details to a member of the team that can look at this.
They will be able to log your enquiry as an incident and investigate this for you.
Please look out for their email.
- This reply was modified 2 years, 9 months ago by lapsed_user.
The National Contact Centre phone service is now running as normal.
Thank youDecember 6, 2017 at 4:21 pm in reply to: National Contact Centre is currently experiencing intermittent phone service #220297
The National Contact Centre for the Apprenticeship Service is currently experiencing intermittent phone service so users may have difficulty contacting them .Although stability has improved we are continuing to monitor and we will provide a further update tomorrow morning.December 6, 2017 at 3:49 pm in reply to: National Contact Centre is currently experiencing intermittent phone service #220276
We are aware that some training providers are facing difficulties in reconciling payments they have received with the reports we provide in the apprenticeship service. We want to assure training providers that ESFA staff are working hard to resolve these queries as quickly as possible.
Training providers that have a query should contact the national contact centre on 08000 150 600 or email firstname.lastname@example.org.
Our digital team are always working on improvements to the apprenticeship service and over the next 2 months we will be releasing improvements to reporting that will simplify the process of reconciling payments.
These improvements will include clearer labelling of ILR earnings versus actual payments made, and will separate out additional payments to be passed on to employers for learners aged 16-18.
Alongside this, we are also looking at improving the reporting on deleted or amended learner data following an amendment by a training provider to the ILR, as well as detailed guidance regarding remittance statements and how they relate to the data found on funding reports.
As a service, we work with users to develop the system and we actively draw upon feedback in order to make improvements. If you would be interested in being part of a user research group, please contact email@example.com.
You can keep up to date with developments on the service by following @ESFADigital on Twitter and subscribing to our ESFADigital blog.
Claire, my apologies but you have received incorrect advice from the Service Centre. As Martin has correctly out lined and quoted from the Provider Support Manual all apprenticeships are recorded as SOF 105. Could you please supply me with your incident number so that I can investigate who responded to your enquiry as I am struggling to pin point this from the information given.
Thank you Martin and Cris.
The term was not meant to be misleading and is regardless of employer type. So it is employer providers, or normal providers – it is anyone delivering to their own employees.
If you are an employer provider and are paying co-investment costs towards your own staff/apprentices as your levy pot has insufficient funds, then you do not need to invoice yourselves or record these payments on the ILR.
You will, however, need to record the Learning and Delivery Monitoring (LDM) code 356 – ‘Apprenticeship being delivered to own employees.’
Further information regarding this can be found in the September edition of Inform:
The information recorded in the ILR in the Total Negotiated Price (TNP) codes should be on the same basis for all apprentices starting from 1 May 2017, regardless of whether or not they are funded from an employer’s levy.
The scope of which costs can be included in the Total Negotiated Price (TNP) and Payment record (PMR) codes is the same, although the total PMR value and the total TNP value will not be the same due to co-investment and funding from the levy. The ILR record for an apprentice who is funded only from levy will have TNP values but no PMR values.
Where additional learning is required for an apprentice to retake mandatory qualifications or the end-point assessment (as per the rules quoted earlier in this thread), the employer and provider can agree to include this in a higher negotiated price, and this would be recorded in a revised new TNP value in the ILR.
• If this is funded within the upper limit for that apprenticeship, and being paid fully from the levy, then no PMRs are required
• If this is funded within the upper limit for that apprenticeship for non-levy apprentices or levy-apprentices where there are insufficient funds in the employer’s account, then part of this would be paid from the ESFA through co-investment, and we would expect to see PMR values reflecting the corresponding additional employer contribution
• If the amount was above the upper limit, we would expect employer contributions to include the full amount above the upper limit, which would be recorded within PMR values in the ILR.
Any costs which are ineligible for funding (for example resits without additional learning) should not be included in either the TNP or PMR values