Laura ESFA

Forum Replies Created

Viewing 25 posts - 1 through 25 (of 80 total)
  • Author
    Posts
  • SFA STAFF

    Laura ESFA
    Keymaster

    Hi there,

    Sorry to hear this but, as Steve has pointed out, the replacement for feconnect is tantalisingly close to going live. Notifications from the new service – ESFA Communities – should reach you in a much more reliable and robust fashion.

     
    in reply to: FE Connect messages getting blocked #464712
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi all,

    I have been asked to share the following:

    The apprenticeship service links to HMRC as part of the employer registration process so employers must ensure they have registered with HMRC first, have a valid PAYE scheme set-up and have made at least one submission to HMRC. You will then be able to register with the apprenticeship service after 10 working days. If you are still experiencing problems please contact the apprenticeship support team on 08000 150600 or by email at helpdesk@manage-apprenticeships.service.gov.uk

     
    in reply to: Apprenticeship Service registration for SME #463571
    SFA STAFF

    Laura ESFA
    Keymaster
    in reply to: Redundant apprentice #461527
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi all,

    Guidance relating to the two error codes mentioned above, can also be found on SLD: https://guidance.submitlearnerdatabeta.fasst.org.uk/ilr/get-your-data-right-for-2019-to-2020

     
    in reply to: FAM Rule Violation #461098
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi all,

    I believe the purpose of this communication was to alert providers to a key change made to this page: https://www.gov.uk/government/publications/coronavirus-covid-19-reducing-burdens-on-educational-and-care-settings/reducing-burdens-on-educational-and-care-settings

    Previously, it had said that the ILR collection would remain open and that providers were asked to submit returns if they had the resources to do so.

    The message now is that, from R1 for 20/21 and for R13 and R14 for 19/20, data should be complete and up to date (in line with published reference dates, timeliness rules etc)

    Please see the 2019-2020 calendar, and the 2020-2021 calendar for a full list of dates.

     
    SFA STAFF

    Laura ESFA
    Keymaster

    HI all,

    I will follow up on this and get back to you shortly.

     
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Martin,

    Thank you for your feedback. Our proposed approach to data migration is based on research we conducted with members of feconnect. However, we will continue to take alternative views into consideration as we begin the archiving and decommissioning process.

    Best wishes,

    Laura

     
    in reply to: Advance notice: upgrades to feconnect #457575
    SFA STAFF

    Laura ESFA
    Keymaster

    Apologies for the delay. I have received this response from the Apprenticeship Service:

    We are aware of an issue whereby once a record is marked as completed, it cannot be edited in any way. Therefore if an employer is attempting to add or approve a new record and the start date is after the planned end date of the previous record and the previous record is now marked as completed then the customer gets an overlapping training dates error and as they are unable to edit the planned end date of the previous record they are effectively stuck. We are working to resolve this as a matter of priority and are aiming to provide a resolution before R14. Thank you for your understanding in the interim.

     
    in reply to: Apprenticeship Service: Completed Status #456792
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Caspar,

    Thank you for your question. We won’t be migrating data over to the new site, but we will be maintaining this version of feconnect for at least six months so that people can refer to older content. We did consider data migration but have taken this approach based on feedback from user research.

    However, there is still a degree of flexibility around the issue of exactly how we archive feconnect so happy to take additional feedback on what your preferences would be.

    Best wishes,

    Laura

     
    in reply to: Advance notice: upgrades to feconnect #456512
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Ben,

    I have received the following message from the Apprenticeship Service:

    Thanks for your comment. We are aware that some employers being identified as non-levy have actually paid the apprenticeship levy but this is linked to the registration route used and not incorrect operation of the apprenticeship service. If you are an employer that pays the apprenticeship levy you must register using your government gateway credentials (not using an Account Office Reference Number) and add a PAYE scheme into which you have already declared levy. Please note declaration of levy is different to payment of levy. If you are still experiencing difficulties please contact the apprenticeship support team on 08000 150600 or by email at helpdesk@manage-apprenticeships.service.gov.uk

    Thanks

    Laura

     
    in reply to: Apprenticeship Service – Who can we escalate to? #454525
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi all,

    I have been asked to share the following clarification on this issue:

    The ILR must reflect the learning being delivered, if there are any gaps in learning they must be recorded regardless of whether funding is being claimed for or not.

    It is normal for an apprentice to continue past their Planned End Date. If there is a gap in learning that may or may not be due to COVID-19 reasons (for example where a learner is furloughed and no learning takes place), it must be recorded as a break in learning if applicable.

    On returning from the break, new learning aims would be opened and planned end dates calculated based on how much learning is left to be delivered.

    If they have already received all their funding for the learning aim, the funding adjustment for prior learning field is used to show the proportion of the aim still to be delivered – which would be 0.

    Please refer to the Provider support manual on breaks in learning where this is explained in full.

    COVID-19 scenarios are no exception to the original guidance, the Provider has a responsibility to ensure that breaks in learning are only used when appropriate, for example; where a learner has been furloughed and no learning is taking place for an extended period of time.

    Thanks,

    Laura

     
    in reply to: PPED Learners retuirning from BIL due to Covid-19 #453103
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi all,

    Thank you for your patience. Please bear me with a little while longer – a response is forthcoming.

    Thanks
    Laura

     
    in reply to: Apprenticeship Service: Completed Status #452802
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Sue,

    In this instance, as long as the ILR correctly reflects the break that occurs there will not be a mis-match or an issue with payments to the provider. It is important that the employer removes the pause that they applied when the apprentice restarts in August, otherwise payments will not be authorised.

    Thanks,

    Laura

     
    SFA STAFF

    Laura ESFA
    Keymaster

    Update: this issue has now been resolved

     
    in reply to: SLD not processing ILRs #450061
    SFA STAFF

    Laura ESFA
    Keymaster

    HI all

    Apologies. I have been asked to share the following:

    “We are aware of an issue that is resulting in ILR files failing. Whilst this is under investigation we are going to pause processing. Any files submitted will be queued and will be processed automatically when we have resolved the issue. Please accept our apologies for any inconvenience this is causing.”

     
    in reply to: SLD not processing ILRs #450049
    SFA STAFF

    Laura ESFA
    Keymaster

    HI Pete,

    Sorry, I wasn’t very clear.

    I guess that was a secondary and general point about how we should be directing users to our current services in the first instance, rather than those that will be retired (the Hub).

    Thanks

    Laura

     
    in reply to: DAS Access issues #448042
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Steve,

    Sorry that this taking so long – I will follow up again today.

    Thanks,

    Laura

     
    in reply to: Apprenticeship Service: Completed Status #448028
    SFA STAFF

    Laura ESFA
    Keymaster

    HI all,

    Apologies for the out-of-date links in the Hub. I have raised this with Data Collections and they will be removing such links and generally directing users to SLD.

    Thanks,

    Laura

     
    in reply to: DAS Access issues #448026
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Kevin,

    The Data Collections team have re-tested the latest FIS release (1 June) but they’ve been unable to recreate the errors you outlined.

    If you could raise a ticket via our webform, they will be able to investigate this further for you.

    Thanks,

    Laura

     
    in reply to: FIS & Codes 368/369 #447529
    SFA STAFF

    Laura ESFA
    Keymaster

    HI Sarah

    Payment dates, along with other relevant dates, are listed on the further education planning calendar 19/20

     
    in reply to: R10 June provide rpayment #447336
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Steve,

    Thank you for your question. I have asked a colleague to look into this and will update you with their response once it comes through.

    Thanks,

    Laura

     
    in reply to: Apprenticeship Service: Completed Status #446510
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi Sanne,

    I would recommend completing the ESFA webform to help put you in touch with the appropriate funding team.

    Thanks,

    Laura

     
    in reply to: Data/ILR returns (question from academic researcher) #444553
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi there,

    Provider payment for R09 is scheduled for 21 May.

    For a list of relevant dates, please see the FE planning calendar for 2019/2020.

    Thanks,

    Laura

     
    in reply to: R9 provider payment #444119
    SFA STAFF

    Laura ESFA
    Keymaster

    HI all,

    Just to confirm this form applies to those who have the following:

    – a DfE sign-in account
    – registration on Get Information About Schools (GIAS)
    – a valid URN

    For those who wish to submit the form, please visit the following link:
    https://form.education.gov.uk/service/educational-setting-status

     
    in reply to: DfE Attendance form #435702
    SFA STAFF

    Laura ESFA
    Keymaster

    Hi,

    I would contact the Apprenticeship Service in the first instance either by phone, text, webchat or email.

    Apprenticeship Service Support

     
    in reply to: Break in learning update #434231
Viewing 25 posts - 1 through 25 (of 80 total)